Frequently Asked Questions

Frequently Asked Questions

Once a course is purchased through your account, you will have access to complete and even re-take the course at any time for the lifetime of your account on this site.

At this time there are no ongoing fees to maintain an account on this site. Each course enrollment consists of a one-time fee which provides full access to the course for the lifetime of your account on this site.

You can access all of your courses at any time by logging into your account using the “sign in” button in the top menu of the website. Once you sign in, you can click on your username that appears in the top menu which will take you to your account dashboard. All classes that you have begun or completed will appear in the “attended courses” section. Any classes that you have purchased, but have not yet started to take will appear in the “confirmed courses” section. Courses you have selected, but not completed payment for will appear in the “booked courses” section.

Simply click the title of the course in the section that it appears to open the course and continue taking it.

You can edit your account information at any time by logging into your account using the “sign in” link on the main navigation of the website. Once logged in, click the username that appears in the main navigation to get to your account page. You may use the “edit profile” link or “edit password” link to change your account information as required.

If you have any account questions or problems, please contact support at accounts@kristenkirbyreiki.com or use the support form on the contact page and we will do our best to answer your questions and resolve any account issues you may have.

Yes. We use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processor(s) we work with are:

Due to the intangible and digital nature of the membership content and course material, we are unable to offer refunds for any course or membership purchased from this site. By purchasing and/or enrolling in a course, you understand and agree that all purchases/enrollment fees are final.

You may cancel your account at any time by contacting the site administrator through the contact page of the website. Please note that if you choose to delete your account, all access to previously purchased courses as well as all account data will be permanently removed. This is an automated process and site admins are unable to retrieve your account and purchased courses once you delete your account, so please be certain you would like to delete your account prior to making a request to do so.

Due to the payment processing requirements of this site, all site users must be over the age of 18 in order to register and purchase a course. Please refer to the site Terms of Service for details.

Unfortunately no, please be aware that sharing your account information with anyone is strictly against the site Terms of Service.